Legal

Privacy Policy

How we collect, use and protect your information.

Boayen Travel Bureau ("Boayen", "we", "us", or "our") is a bicontinental luxury travel advisory, with offices in Washington DC and Accra, Ghana. We are a brand of Boayen Advisory & Creative Ltd.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, visit travel.boayen.com, or contact us through any channel. We are committed to handling your data with the same discretion and care with which we handle your travel.

1. Who This Policy Applies To

This policy applies to all individuals who interact with Boayen Travel Bureau, including prospective clients who submit an enquiry, registered clients using our planning services, corporate contacts and institutional delegates, subscribers to our Journal and communications, and visitors to travel.boayen.com.

2. Information We Collect

2.1 Information You Provide Directly

When you register your interest, make an enquiry, or engage with our services, we may collect:

Full name, title, and contact details (email address, telephone number, postal address)
Travel preferences, special requirements, and personal interests relevant to planning
Passport details, nationality, and visa information when required for bookings
Payment details (processed securely via third-party payment processors; we do not store card data)
Corporate or institutional information where applicable
Communications and correspondence with our team

2.2 Information We Collect Automatically

When you visit our website, we may collect:

Browser type, device information, and operating system
IP address and approximate location
Pages viewed, time on site, and referral source
Cookie and tracking data — please see our Cookie Policy for full details

2.3 Information from Third Parties

We may receive information about you from partner suppliers, airlines, hotels, and ground operators where you have made arrangements through us, or from referral sources where you have consented to share your details.

3. How We Use Your Information

We use your personal information for the following purposes:

To respond to enquiries and provide travel advisory, planning, and concierge services
To process and confirm bookings with airlines, hotels, and ground operators on your behalf
To fulfil contractual obligations and manage our client relationship with you
To send service communications related to your travel arrangements
To send our Journal, destination guides, and updates where you have opted in
To improve our website, services, and communications based on usage patterns
To comply with legal, regulatory, and financial obligations
To prevent fraud and ensure the security of our systems

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: to fulfil our obligations to you as a client
Legitimate interests: to operate and improve our services, maintain client relationships, and protect our business
Legal obligation: to comply with applicable law
Consent: for marketing communications and non-essential cookies, where you have given clear consent

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

Trusted travel suppliers, hotels, airlines, and ground operators strictly to fulfil your bookings
Payment processors for secure transaction handling
Technology service providers (email platforms, CRM, website hosting) under data processing agreements
Professional advisors including legal and financial counsel where required
Regulatory or law enforcement authorities where legally required

Where data is transferred outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place, including standard contractual clauses or adequacy decisions.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Client records are typically retained for seven years following the conclusion of a client relationship. Marketing preferences and enquiry data are reviewed periodically and removed upon request or after a period of inactivity.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data in certain circumstances
Object to or restrict processing
Data portability — receive your data in a structured, machine-readable format
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@boayen.com. We will respond within 30 days. You also have the right to lodge a complaint with the relevant supervisory authority.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Access to client data is restricted to authorised team members with a legitimate need.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. The current version will always be available at travel.boayen.com/privacy-policy. Where changes are material, we will notify existing clients directly.

11. Contact

For any privacy-related questions or requests:

Boayen Travel Bureau privacy@boayen.com travel.boayen.com

Washington DC | Accra, Ghana